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Design ops, research ops and AI enablement.

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Hello, my name is Leila, and these are my ramblings.

Writings on the wall.

What’s your imperfect curve?

October 23, 2026
Building the Feedback Consolidator: where design actually breaks

May 11, 2026
Opting out of AI is not the political act you think it is

April 23, 2026
How I used Claude CoWork to build a WordPress page — and what I learned about directing it

April 10, 2026
Using AI as a “pseudo user” for usability testing?

March 5, 2026
Automating our weekly updates with Claude

February 24, 2026
Organisational Behavioural Design

October 2, 2023
Service Patterns: Good in theory, Hard in practice.

October 8, 2022
The biggest career challenge yet – learning to take a break.

January 13, 2022
Food for thought (metaphorically speaking, of course)

January 27, 2021
It’s not me, it’s you! My break up letter to the UK.

December 7, 2020
Duolingo, you feeling ok?

April 30, 2020
“Good Services: How to design services that work” book review 📚

April 23, 2020
What football taught me about services. Yes football.

April 16, 2020
It’s 2050.

April 9, 2020
What the ‘30 day LEGO challenge’ taught me about my mental health needs during COVID 🧱

April 2, 2020
Service Design for crisis prevention

March 25, 2020

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THANKS!

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